Privacy Policy

Last Updated: [31/08/2024]

At Craven & James, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website [cravenandjames.co.uk] or our client portal [portal.cravenandjames.co.uk].

1. Information We Collect

We may collect and process the following personal data about you:

  • Contact Information: Name, email address, phone number, and postal address.

  • Financial Information: Bank account details, transaction records, and other payment information.

  • Business Information: Addresses, customer and supplier information, invoices, receipts and other business related information.

  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data to:

  • Provide and manage our services.

  • Process payments and manage your account.

  • Communicate with you, including responding to your inquiries.

  • Send you newsletters, updates, and marketing communications (with your consent).

  • Improve our website, services, and customer experience.

  • Comply with legal obligations and protect our rights.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To perform a contract with you or take steps at your request before entering into a contract.

  • Legitimate Interests: To pursue our legitimate business interests, such as improving our services and marketing our offerings.

  • Consent: Where you have provided your consent, particularly for marketing communications.

  • Legal Obligations: To comply with legal obligations, such as record-keeping for tax purposes.

4. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, IT services, and marketing assistance.

  • Legal and Regulatory Authorities: Where required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets.

We do not sell, trade, or rent your personal data to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request access to your personal data.

  • Rectification: Request correction of inaccurate or incomplete personal data.

  • Erasure: Request deletion of your personal data where there is no longer a legal ground for its retention.

  • Restriction: Request restriction of processing in certain circumstances.

  • Objection: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

  • Data Portability: Request the transfer of your personal data to another party.

To exercise any of these rights, please contact us at andrew@cravenandjames.co.uk.

8. Cookies

Our website may use cookies to enhance your browsing experience and analyse website traffic. For more information about the cookies we use and how to manage them, please see our [Cookie Policy].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Company Name: Craven & James Limited

Registration Number: 15899231
Address: New Hey Mill, Newchurch Road, Bacup, Lancashire, OL13 0BH
Email: andrew@cravenandjames.co.uk